So you’ve ordered or are about to. You want to know how the shipping works and when you can expect your delivery from Cloke. Fair enough too. There’s nothing worse than waiting for something to turn up.
Here’s the deal:
Shipping in NZ is a flat rate of $8.00. Which means you should really order more gear. The cost will be the same. Or get a buddy to add to the order and split the cost.
Everything is shipped via overnight courier. You’ll get a notification once your order is dispatched with tracking details.
Which leads us to dispatching. We’ll normally be able to get orders out the same day we get them, if received by 2pm. Sometimes we eat one too many cheese rolls at lunchtime and feel a bit lethargic so it’s the next day. But our tolerance of cheese rolls is pretty good so it doesn’t happen too often.
That’s pretty much it. Oh wait…you’re from Australia. G’day to you, we love our trans Tasman brothers and sisters. Your shipping is a bit more complicated. Blame the Government (yours or ours, or both). Shipping to Australia is $15 untracked, $29 tracked and can take up to 2 - 6 working days.
You want to do what? Return your Cloke? That’s ok, it happens. We’re not mad. We’re just disappointed in ourselves for disappointing you. For such occasions we have a returns policy. So strap yourself in and get ready for the detail.
First up, you get 30 days to change your mind. Even a politician can make a decision in 30 days. We think.
The original packing slip that came with the order needs to be included with the returns - make sure the returns form at the bottom is filled out. If you have lost this, download a new form here, fill it out and include this with the returns.
If there’s a fault you need to let us know within 7 days. That seems fair enough and is pretty standard.
To make a return just follow these simple steps:
1. Ask yourself if you really want to return it. Because you look great in it. It brings out the colour of your eyes.
2. Still want to return it? Make sure its unworn, unwashed and has all the original tags on it still.
Then package it up nicely and sent it to us at:
245 Mersey Street
Once your return has been received and inspected, then given the thumbs up by the returns inspector, we’ll process your refund. We’ll normally do this the same day. You can expect the bank to take a little longer though. They don’t like refunds for some reason and can take up to 5 working days.
That’s it. Less complicated than the rules in rugby.